Change of Remote Virtual Agency Email
| 1 |  |
Have NIT |
| 2 |  |
Scan or photograph your original valid DPI on both sides (in good condition), save the image in a file in .pdf, .jpg, jpeg, or jpe format, (If you do not have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 3 |  |
If you are a foreigner and do not have DPI, scan or photograph your current passport in the original of the sheet that contains data and save the image in a file in .pdf, .jpg, .jpeg, or .jpe format. Do not edit images and do not use filters and/or flash. |
| 4 |  |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds, in which you must show your face along with your current original DPI, (If the DPI is in process , you must show proof of RENAP) or a valid passport if you are a foreigner and indicate your name (full names and surnames), date on which you make the request and SAT or Superintendency of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
| 1 | |
Have NIT |
| 2 | |
Scan or photograph your original valid DPI on both sides (in good condition), (Principal and Mandatory), save the image in a file in .pdf, .jpg, jpeg, or jpe format, (If you do not have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 3 | |
If you are a foreigner and do not have DPI, scan or photograph your current passport in the original of the sheet that contains data (Principal and Agent) and save the image in a file in .pdf, .jpg, .jpeg, or . jpe. Do not edit images and do not use filters and/or flash. |
| 4 |  |
Public Deed Testimony of the current mandate, duly registered in the general protocol file (see special cases). The scan of the document must be of its original. |
| 5 | |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds. In the video the representative must show his face along with his original valid DPI or valid passport in case of be a foreigner and indicate your name and that of the principal (full names and surnames), date on which you make the request and SAT or Superintendence of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
| 1 | |
Have NIT |
| 2 | |
Scan or photograph your original valid DPI on both sides (in good condition) (of the mortual and Representative of the mortual), Save the image in a file in .pdf, .jpg, jpeg, or jpe format (If you don't have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 3 | |
If you are a foreigner and do not have DPI, scan or photograph your valid passport in the original of the page containing data (of the mortuary and Representative of the mortuary) and save the image to a file in .pdf, .jpg, .jpeg, or .jpe format. Do not edit images and do not use filters and/or flash. |
| 4 |  |
Scan the Mortality Representation appointment (current) to a file in .pdf, .jpg, jpeg, or jpe format (Note: verify that the scanner or image of the document and the QR code are legible). The scan of the document must be of its original. |
| 5 |  |
Scan the Death certificate issued by the current RENAP (See special cases). The document scan must be of your original. |
| 6 | |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds, in which the Representative of the mortuary must show his face along with his original valid DPI or valid passport. If you are a foreigner and indicate both names (full names and surnames), the date on which you make the request and SAT or Superintendence of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
| 1 | |
Have NIT |
| 2 |  |
Scan or photograph the original, current neighborhood card of the parts that contain data (of the deceased person), save the image in a file in .pdf, .jpg, jpeg, or jpe format (See special cases). Do not edit images and do not use filters and/or flash. |
| 3 | |
Scan or photograph your original valid DPI on both sides (in good condition), (Representative of the mortuary), save the image in a file in .pdf, .jpg, jpeg, or jpe format, (If you do not have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 4 | |
If you are a foreigner and do not have DPI, scan or photograph your current passport in the original of the sheet that contains data (Representative of the Mortality) and save the image in a file in .pdf, .jpg, .jpeg, or .jpe. Do not edit images and do not use filters and/or flash. |
| 5 | |
Scan or photograph the Mortality Representation appointment (current) to a file in .pdf, .jpg, jpeg, or jpe format, Note: Verify that the scanner or photograph of the document and the QR code are legible. The scan of the document must be of its original. |
| 6 | |
Scan the Death Certificate issued by the current RENAP (See special cases). The scan of the document must be of its original. |
| 7 | |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds, in which the Representative of the mortuary must show his face along with his original valid DPI or valid passport. If you are a foreigner and indicate both names (full names and surnames), the date on which you make the request and SAT or Superintendence of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
| 1 | |
Have NIT |
| 2 | |
Scan or photograph your original valid DPI on both sides (in good condition), (of the person with a disability and the third person) Save the image to a file in .pdf, .jpg, jpeg, or jpe format. (If you don't have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 3 | |
If you are a foreigner and do not have DPI, scan or photograph your valid passport in the original of the parts that contain data (of the person with a disability and the third person) and save the image to a file in .pdf, .jpg, .jpeg, or .jpe format. Do not edit images and do not use filters and/or flash. |
| 4 |  |
Scan disability certificate, medical certificate (With the corresponding medical stamps) or declaration of prohibition status, for cases in which the disability is indicated in the DPI, attach the DPI in the disability certificate or medical certificate section. (See special cases). The scan of the document must be of its original. |
| 5 | |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds. Both persons (person with disabilities and the third person) must appear in the video showing their face, the third person must show both original valid DPI's (If the DPI of the person with a disability is in process, they must show proof of RENAP) or valid passport in case of being a foreigner and the third party must indicate the names of both (first and last names). complete), date on which the request is made and SAT or Superintendency of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
| 1 | |
Have NIT |
| 2 | |
Scan or photograph your original valid DPI on both sides (in good condition), (Legal Representative), save the image in a file in .pdf, .jpg, jpeg, or jpe format. (If you don't have it, see special cases). Do not edit images and do not use filters and/or flash. |
| 3 | |
If you are a foreigner and do not have DPI, scan or photograph your current passport in the original of the sheet containing data (Legal Representative) and save the image in a file in .pdf, .jpg, jpeg, or jpe format. Do not edit images and do not use filters and/or flash. |
| 4 |  |
Scan or photograph the appointment of Legal Representation (current) to a file in .pdf, .jpg, jpeg, or jpe format, and name it the NIT of the Legal Representative. Note: Verify that the scanner or image of the document and the QR code are readable. The scan of the document must be of its original. |
| 5 | |
Record a video preferably 720 pixels, no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds. In the video, the Legal Representative must show your face along with his/her original valid DPI (If the DPI is being processed, you must show the certificate issued by RENAP) or valid passport if you are a foreigner and indicate your name (full names and surnames) or the name of the entity you represent (full company name), the date you make the request and SAT or Superintendency of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. (Legal representative). Superimposed images of the identification document are not accepted in the video |
| 1 | |
Have NIT |
| 2 | |
Scan or photograph your original valid DPI on both sides (in good condition), (Principal and Mandatory), saves the image in a file in .pdf, .jpg, jpeg, or jpe format. (If you don't have it, see special cases). Do not edit images and do not use filters and/or flashes. |
| 3 | |
If you are a foreigner and do not have DPI, scan or photograph your valid passport in the original of the page containing data, (Principal and Mandatory) and save the image in a file in .pdf, .jpg, jpeg, or jpe format. Do not edit images and do not use filters and/or flash. |
| 4 | |
Scan or photograph the appointment of Legal Representation (current) to a file in .pdf, .jpg, jpeg, or jpe format. Note: Verify that the scanner or image of the document and the QR code are readable. The scan of the document must be of its original. |
| 5 | |
Public Deed Testimony of the current mandate, duly registered in the general protocol file (see special cases). The scan of the document must be of its original. |
| 6 | |
Record a video preferably of 720 pixels, with a size no larger than 10 MB (Megabytes) and/or lasting less than 8 seconds. In the video the representative must show his face along with his original valid DPI or valid passport in case of be a foreigner and indicate your name and that of the principal (full names and surnames), date on which you make the request and SAT or Superintendence of Tax Administration. The video file must be in mp4 format. Your face must be uncovered, the use of hats, dark glasses (sunglasses), a mask or any accessory that covers it is not acceptable. Superimposed images of the identification document are not accepted in the video. |
1. Enter the SAT Portal in the Virtual Agency box, click on the Change Email link.
2. Fill out the information requested by the system. (NIT, date of birth or date of incorporation as appropriate, your DPI CUI, enter the email that you will register in your Virtual Agency (email to confirm the request and notifications) and its confirmation, if you are an agent you must click on agent or If you are a person with a disability you must click on person with a disability.
3. The system will send a message to your registered email to validate the security code.
4. The system will display a window to attach your requirements according to the type of legal status you are (Individual, individual/Agent, Representative of the Mortality, Representative of the Mortality/Neighborhood Certificate, Person with Legal Disability, Legal/Agent).
- The requirements must be uploaded in the field that corresponds to each document according to your request, otherwise it will be rejected.
- For people with Disabilities, the following must be uploaded in the corresponding field: the DPI and the DPI of the third person, proof of disability, medical certificate with the corresponding stamps and seals or declaration of prohibition status (for cases in which it is indicated disability in the DPI, attach the DPI in this section). In the case that it indicates that it is a hearing disability, in cases where the taxpayer cannot articulate words or has an intellectual disability, a third person must be the one to indicate the name (full names and surnames) in the video. of the person carrying out the procedure, both must appear in the video.
IMPORTANT CONSIDERATIONS:
- Files can only be scanned or photographed from the original document. Photocopies are not accepted.
- Each attached document must not exceed 10 MB (MegaBytes) so that your application can be entered without problems, and files are not allowed to be shared from the cloud.
- When you change your email address, you will be notified so that you can proceed to log in.
- Our application hours are from 08:00 a.m. to 16:00 p.m., Monday to Friday.
- Your Virtual Agency Email will be changed.
1. When you do not have the Personal Identification Document (DPI) of the owner or Legal Representative, Mandatory or Representative of the Mortality.
• Attach a document issued by RENAP on both sides, which shows the process of obtaining or replacing the document, as long as the Unique Identification Code (CUI) is shown. In the event that you present an electronic replacement certificate issued by RENAP, you must sign your certificate.
2. In case of death
• Only applies in cases in which the DPI, the date of death of the deceased person, and registration of a Representative of the deceased are registered in the RTU Digital.
• For cases in which the RTU Digital neighborhood card is registered in the RTU Digital, the date of death, registration of a Mortuary Representative. Applies if they died before the implementation of the Personal Identification Document (DPI August 31, 2013).
• Death Certification must be signed by the administrator or executor of the deceased, heirs or legatees as appropriate.
3. In the Case of a Profitable or Non-Profit Legal Entity.
• If the appointment of the Legal Representative is inactive, not registered or expired in the SAT records, the corresponding update must be carried out in a Tax Office or Agency prior to carrying out the procedure, with the stamps established by Law.
• If the appointment of the Legal Representative was issued in another country, it must be apostilled, translated into Spanish, protocolized, registered in the General File of Protocols of the Judicial Body and in the Commercial Registry.
4. In cases of Foreign Entities established in the country.
• You must present a Mandate, which must be active and current in the SAT -RTU Digital- records, which must indicate that the agent is authorized to carry out procedures before “The Public or Tax Administration, Centralized and Decentralized or Autonomous State Entities, and/or in the Superintendency of Tax Administration.” or who has the power to exercise any type of administrative management in public entities.
• If the mandate was issued in another country, it must be apostilled, translated into Spanish, protocolized, registered in the General File of Protocols of the Judicial Branch and in the Commercial Registry.
5. In cases of Trusts
• The representation of the Trustee and the Trust Constitution Agreement must be taken as Legal Representation.
6. In cases of Joint Owners or Co-Owners without Commercial Purposes.
• Submit Administrative Record of Constitution or Private Document of Constitution, stating the Legal Representation of the same.
7. Co-ownership for Commercial Purposes.
• Submit Administrative Record of Constitution or Record of appointment of the Legal Representative, and Registration as a Factor in the Corresponding Registry, registered and current in the -RTU Digital-.
8. In the case of School Boards, Parents' Meetings, parent organizations or groups with a school purpose
• Present the Minutes of the General Assembly where the Legal Representative is appointed; and Resolution containing the registration of the Legal Representative, registered in the competent entity of the Ministry of Education; registered and current in the -RTU Digital-.
9. Horizontal Properties
• Notarial certificate of appointment of Legal Representation registered and current in the -RTU Digital-.
10. State or Non-Governmental Entities.
• Minutes of appointment, Decree, Government Agreement or Taking of Possession stating the Legal Representation, registered and current in the -RTU Digital-.
11. People with Disabilities
• Disability certificate or Medical certificate (with the corresponding medical stamps). With the exception of certifications issued by public service institutions, certifications issued without meeting this requirement are not valid. In the case of a medical certificate issued abroad, it must have an apostille from the Ministry of Foreign Affairs.
• Declaration of prohibition status for people with intellectual disabilities, which must be registered in the -RTU Digital-
12. Mandatory.
• General or special mandate duly registered in the General File of Protocols and in the case of carrying out procedures on behalf of a commercial entity, it must also be registered with the Commercial Registry, which must indicate that the agent is authorized to carry out procedures before the Public Administration. . Mandates from legal entities must be registered in the -RTU Digital-.
• If the mandate was issued in another country, it must be apostilled, translated into Spanish, protocolized, registered in the General File of Protocols of the Judicial Branch and in the Commercial Registry.
13. For cases in which the taxpayer has a different physical appearance than the gender registered in the RENAP, they must update data and/or biometrics in the RENAP.
